Short answer: Customers in the United States and Canada can order Lowrey Butter Cookies directly from New Zealand when delivery is available to their address at checkout.
The cookies are made in New Zealand, packed in red metal gift tins and dispatched internationally. Before ordering, it is worth checking the available flavours, delivery charge, estimated timing and any customs costs that may apply at the destination.
This guide covers the main details for both countries. Customers looking for country-specific information can also read the United States buying guide or the Canada delivery guide.
Can Lowrey Butter Cookies be delivered to the USA and Canada?
Lowrey ships from New Zealand to many international destinations, including the United States and Canada, subject to the delivery options available at checkout.
Enter the recipientโs complete address before paying. The checkout page will confirm whether delivery is available and show the applicable shipping charge. Delivery options can vary according to the address, carrier coverage and current service conditions.
Lowrey currently offers free DHL international shipping on eligible orders of NZ$169 or more to over 60 countries and regions. A single tin does not normally reach that threshold, so customers ordering one tin should expect a shipping charge to be shown at checkout.
The free-shipping threshold covers qualifying freight only. It does not automatically include import duties, sales taxes, customs fees, brokerage charges or other costs imposed by the destination country.
What will the recipient receive?
Each Lowrey butter cookie tin contains one flavour. It is not a mixed assortment inside a single tin.
Most flavours are packed in 430g tins. Black Sesame is packed in a 360g tin. The exact number of cookies varies slightly because of their piped shape, but a tin generally contains approximately 38โ45 pieces.
The cookies have a delicate, fine texture and melt easily in the mouth. They are not designed to be hard or crunchy. This texture is an intentional part of the recipe, although it also means the cookies need to be handled carefully during international delivery.
Choosing a flavour
Lowrey currently offers six butter cookie flavours. The best choice depends on what the recipient already enjoys rather than the occasion alone.
- Original: Made with 42% New Zealand cultured butter and four principal ingredientsโcultured butter, flour, corn starch and icing sugar. It has the clearest butter-forward flavour.
- Coffee: Made with 44% New Zealand cultured butter and a noticeable coffee aroma. It suits recipients who already enjoy coffee-flavoured desserts.
- Chocolate: Made with Dutch cocoa for a deeper cocoa flavour.
- Matcha: Made with matcha from Shizuoka, Japan. It has a distinct green-tea character rather than simply adding colour.
- Raspberry: Made with freeze-dried raspberry for a brighter fruit flavour alongside the butter.
- Black Sesame: Made with 10% black sesame seeds. It has a roasted sesame flavour and comes in a 360g tin.
If the recipientโs preferences are unknown, ask a family member or colleague before ordering. A familiar flavour is usually a better gift than choosing the most unusual option without knowing whether the recipient enjoys it.
View all Lowrey Butter Cookie flavours
Single tins and multi-tin packs
A single tin works well when the order is for one person, a couple or a small household. For a larger family, office or holiday gathering, a fixed multi-tin pack may be more practical.
Lowrey offers selected 4, 5, 6, 8 and 12-tin packs, including fixed flavour combinations and same-flavour packs. The contents are listed on each product page and are not selected at random. Availability may change, so check the current product description before ordering.
Ordering several tins may also make better use of the NZ$169 international free-shipping threshold. However, customers should choose a pack because the quantity is useful, not simply to reach free shipping.
Shipping from New Zealand
Lowrey orders are processed and dispatched from New Zealand. International delivery timing depends on several factors, including:
- the destination city, state or province;
- the delivery service shown at checkout;
- order-processing time;
- customs clearance;
- seasonal carrier demand;
- weather and local delivery conditions; and
- the accuracy of the recipientโs address and contact details.
If the order is for Christmas, Thanksgiving, a birthday or another date-specific occasion, allow extra time. An estimated arrival date is not the same as a guaranteed delivery date, particularly when customs processing is involved.
Use a physical delivery address rather than a PO Box. Include the recipientโs full name, street address, postal or ZIP code, telephone number and email address so the carrier can make contact if needed.
Customs, duties and taxes
International food parcels may be assessed for duties, sales taxes, customs fees, brokerage charges or carrier-processing fees. These costs are separate from the price of the cookies and the shipping charge.
For United States orders, customs requirements changed in August 2025, and low-value parcels may no longer receive the duty-free treatment that previously applied to many shipments. DHL or another relevant party may contact the recipient if information or payment is required before delivery.
Canadian orders may also be assessed for GST, HST, customs charges or carrier fees, depending on the value and treatment of the shipment.
Lowrey cannot determine these charges in advance because they are set by customs authorities and carriers. Unless a charge is clearly collected during checkout, the recipient may be responsible for paying it.
Import rules can change. Customers should review the latest local requirements and Lowreyโs current shipping policy before placing an order.
Will the cookies break during delivery?
Lowrey Butter Cookies are deliberately delicate. Their texture comes from the recipe and is intended to be fine, crumbly and melt-in-the-mouth rather than firm or crunchy.
The metal tin and shipping packaging provide protection, but no packaging can remove every risk associated with a long international journey. Some crumbs or occasional breakage may occur even when the outer carton and tin arrive without visible damage.
If an order arrives with material damage, contact Lowrey within five calendar days of delivery. Keep the outer carton and all product packaging, and provide clear photographs of the shipping box, internal packaging, tins and affected cookies so the issue can be reviewed under the current policy.
Shelf life and storage after delivery
Lowrey Butter Cookies have an unopened shelf life of nine months. Check the best-before information printed on the product packaging when the order arrives.
Store unopened tins in a cool, dry place away from direct sunlight, heat, moisture and strong odours. After opening, close the lid securely and aim to finish the cookies within four weeks.
If longer storage is needed, the sealed tin can be placed inside a suitable protective bag and frozen for up to 12 months. Allow the tin to return to room temperature before opening so condensation does not settle directly on the cookies.
Check ingredients and allergens before sending a gift
A food gift should only be sent after the recipientโs dietary requirements have been checked.
Lowrey Butter Cookies contain milk and wheat. Ingredients and allergens vary between flavours, and Black Sesame contains sesame. Some Lowrey products are made in an environment where nuts are used, so customers with nut allergies should review the current product information and packaging carefully.
Do not rely on the flavour name alone. The individual product page and the label on the delivered tin should be treated as the current source of ingredient and allergen information.
Sending Lowrey Butter Cookies as a gift
The red metal tin means the cookies can be given without additional gift wrapping. They can suit birthdays, family visits, thank-you gifts, holiday gatherings and New Zealand food gifts when the recipientโs dietary needs are known.
Selected Lowrey 3D greeting cards can be purchased separately. A personal message, branded insert or special presentation is not automatically included with every order, so check the selected product and contact Lowrey in advance if a particular arrangement is required.
Corporate and bulk orders are handled separately. They start from five cartons, with 12 tins per carton, for a minimum of 60 tins. Product availability, flavours, pricing, timing and delivery arrangements must be confirmed before ordering.
Read about Lowrey Corporate Gifting
Before placing an order
- Confirm that delivery is available to the full address.
- Check the flavour, tin weight and pack contents.
- Review the recipientโs dietary and allergen requirements.
- Check the shipping charge and estimated delivery information.
- Allow additional time for customs clearance.
- Make sure the recipient can be contacted by the carrier.
- Consider whether duties, taxes or carrier fees may be payable.
Frequently asked questions
Can I buy Lowrey Butter Cookies in the United States?
Yes. Customers can order online for delivery to eligible United States addresses. Available shipping services, charges and estimated timing are shown at checkout.
Can Lowrey Butter Cookies be delivered to Canada?
Yes. Delivery to eligible Canadian addresses is available when confirmed at checkout. Customs, taxes or carrier fees may be charged separately.
Are the cookies made in North America?
No. Lowrey Butter Cookies are made in New Zealand and dispatched from New Zealand.
Does one tin qualify for free international shipping?
Normally, no. Free DHL international shipping applies to eligible orders of NZ$169 or more. A single tin is below that threshold, so a delivery charge will usually apply.
Are duties and taxes included in free shipping?
No. Free shipping covers qualifying freight. Import duties, taxes, customs charges and brokerage or carrier fees are separate unless the checkout page clearly states otherwise.
Does each tin contain several flavours?
No. Each tin contains one flavour. Multi-tin packs may include several different tins, but flavours are not mixed together inside an individual tin.
How long do unopened Lowrey Butter Cookies keep?
The unopened shelf life is nine months. Always check the best-before information printed on the delivered product.
Are Lowrey Butter Cookies crunchy?
No. They are designed to be delicate, fine-textured and melt-in-the-mouth. They are not a hard or crunchy style of butter cookie.
Ordering from the USA or Canada
Ordering Lowrey Butter Cookies from New Zealand is straightforward when the address is eligible, but an international food order involves more than choosing a flavour. Delivery timing, customs costs, allergens and the cookiesโ delicate texture should all be considered before payment.
Once those details have been checked, customers can choose a single red gift tin or a fixed multi-tin pack according to the recipient and occasion.
For more country-specific information, read:
