Customer Service
For questions about existing orders, delivery, tracking, customs clearance, address details, damaged parcels or product concerns.
customerservice@lowrey.co.nzContact
Contact Lowrey Foods
We are here to help.
Contact our New Zealand team for order support, delivery questions, corporate gifting, wholesale enquiries or information about Lowrey Butter Cookies.
For order-related enquiries, please include your order number, destination country and any relevant photographs or tracking details.
Contact information
Choose the right contact for your enquiry.
Lowrey is a New Zealand butter cookie brand operated by Suki Bakery Ltd.
Our team supports customers in New Zealand and eligible international destinations with order enquiries, delivery assistance, corporate gifting, wholesale and distribution.
Corporate Gifting
For client gifts, staff appreciation, events, corporate hampers, overseas business gifts and larger orders.
sales@sukibakery.comWholesale and Distribution
For retail, wholesale, importing, distribution and other commercial enquiries in New Zealand or overseas.
sales@sukibakery.comMedia and Partnerships
For media requests, collaborations, business partnerships and other brand-related enquiries.
sales@sukibakery.comOffice address
Lowrey Foods
Unit G&H, 28A Verissimo DriveMangere, Auckland 2022
New Zealand
Please contact us before visiting. Walk-in retail sales and customer collections may not be available unless arranged in advance.
Business hours
New Zealand time
Monday to Friday8:00 AM–5:00 PM
Saturday and SundayClosed
New Zealand public holidaysClosed
Messages received outside business hours will be reviewed on the next available business day.
Order support
Help us locate your order quickly.
When contacting us about an existing order, please provide:
- Your Lowrey order number
- The name and email address used for the order
- The recipient’s destination country
- The courier tracking number, where available
- A clear description of the issue
If the enquiry concerns damage, breakage, missing products or a product-quality concern, please include clear photographs of the parcel, packaging and affected products.
Please retain the complete outer carton, courier label, inner packaging, tins and remaining cookies until the matter has been reviewed.
Damaged deliveries
Contact us within five calendar days.
Lowrey Butter Cookies have a deliberately delicate, fine and melt-in-the-mouth structure. Some minor breakage or loose crumbs may occur during delivery.
If the outer carton arrives significantly damaged, or the order has extensive internal damage, missing products or another quality concern, please contact us within 5 calendar days of delivery.
Courier claims normally require photographs showing:
- All sides of the outer shipping carton
- Any visible crushing, puncture, tearing or water damage
- The courier shipping label
- The inner protective packaging
- All affected tins
- The opened contents of the affected tins
If the outer carton shows no visible evidence of significant courier damage, DHL may decline a shipping-damage claim.
Please read our Shipping Policy for the full claim requirements.
International orders
Customs and import enquiries
International recipients may be required to pay customs duties, import taxes, VAT, GST, brokerage charges or customs-clearance fees.
These charges are determined by the destination authorities, customs-clearance provider or courier and are separate from Lowrey’s product and shipping charges.
Customers in mainland China, Canada, the United States and other destinations should monitor courier communications and provide any requested identification, customs information or payment promptly.
Lowrey Foods cannot calculate or guarantee the final import charge before customs assessment.
Read the Shipping PolicySend us a message
Complete the contact form below.
Use the contact form below to send your enquiry directly to our team. Please include enough information for us to understand and respond to your request.
For order-related enquiries, include your order number in the message. Please do not include payment-card details or other sensitive financial information.
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Head Office - Auckland
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Unit G&H, 28A Verissimo DriveMangere, Auckland 2022, New Zealand
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Contact us