Lowrey 黑芝麻黄油曲奇｜新西兰手工铁盒曲奇

Store owner replied: Hi Ding, Thank you so much for your lovely review. 😊 It makes us really happy to know this is your second time ordering from us. Plain is such a classic flavour, and we completely understand why it’s your favourite. The butter aroma is simple, rich, and comforting. We’re also glad you could enjoy a little discount with the 4-tin value pack. Thank you again for coming back and supporting Lowrey. We really appreciate it. Warm regards, Lowrey Team

Store owner replied: Hi Tong, Thank you so much for your wonderful review. We’re delighted to hear you loved the cookies and found them crispy, rich, and buttery. We also loved your description of them as “dangerously addictive” 😄 We’re so happy that the Plain flavour is your favourite. It really lets the buttery goodness shine through. Thank you again for your kind support. It means a lot to our small team in New Zealand 💛

Store owner replied: Hi Abigail, thank you so much for the lovely review! 😊 We’re thrilled you enjoyed the cookies (and honestly… “can’t stop eating” is the highest compliment). So happy to hear Plain is your favourite — it’s our classic for a reason: simple, buttery, and dangerously snackable. Thanks again for recommending us, and we hope your next tin disappears just as fast!

Store owner replied: Hi Ding, Thank you so much for your 5-star review and for trying all four flavours. We’re really happy you enjoyed them! Sorry to hear the Black Sesame tin had fewer pieces and some breakage. Our cookies are handmade and packed by net weight, not by piece count, so the number of cookies can vary slightly between tins even though the weight is consistent. Also, the Black Sesame flavour contains 10% black sesame seeds, making it more delicate and easier to break during shipping. Thank you again for your kind support, and we truly appreciate your feedback.

Store owner replied: Thank you so much, Geoffrey, for such a thoughtful and generous review 🌟 We’re truly delighted to hear that you enjoyed the gentle sourness of the raspberry — that balance is exactly what we aim for, so it means a lot to know it stood out for you. Being told it’s the best fruity butter cookie you’ve ever tasted genuinely made our day. And we love that your favourite flavour is still the Plain — it really is the heart of what we do, letting the butter speak for itself. Thank you again for taking the time to share your experience (and the lovely photo!). We’re so grateful for your support and hope to delight you again very soon. 💛🍪 — The Lowrey Team

Store owner replied: Hi Winnie, Thank you so much for taking the time to leave such a beautiful review 🌟 Your kind words truly made our day. “Buttery, rich, and melt-in-your-mouth” is exactly the experience we hope every customer feels when opening a tin of Lowrey Butter Cookies. Knowing you found them dangerously good is the highest compliment we could receive. The Plain flavour holds a special place in our hearts too — it’s all about letting the quality of the butter shine, with nothing extra getting in the way. Thank you again for your support and trust. We’re so glad our cookies brought you a moment of pure enjoyment, and we look forward to sharing many more delicious moments with you 💛 Merry Christmas, and we wish you a wonderful New Year. Warm regards, The Lowrey Foods Team 🍪

Store owner replied: Thank you so much for this beautiful review — it truly made our day! 🤍 We’re thrilled to hear that our cookies have become your favourite, and even more touched that you chose to share them with your friends. Knowing that everyone enjoyed them means the world to us. We’re also happy the delivery reached you quickly and securely. Your trust, your generosity, and your continued support are the biggest compliments we could ever receive. We can’t wait to bake more delicious moments for you soon. Thank you from the entire Lowrey Foods team. 💛

Store owner replied: Thanks so much, Shiying! 💛 We’re thrilled you enjoyed the smooth, buttery taste — matcha is a favourite here too!

Store owner replied: Hi Na, Wow – you finished them all in just 3 days? That absolutely made our day! 🥰 We’re so happy to hear you enjoyed the Plain flavour — it’s simple, buttery, and truly melt-in-your-mouth. Thank you so much for your lovely review and support. We’d love to know if there’s another flavour you’re thinking of trying next… Matcha, Coffee, or maybe Black Sesame? Looking forward to baking more happiness for you soon! 💛 Warm regards, The Lowrey Team

Store owner replied: Thank you so much, Tong, for your lovely review! 💛 We’re so glad to hear you enjoyed the plain flavour — there’s something timeless and comforting about its rich, buttery crunch. And yes, it really does pair beautifully with a cup of coffee! ☕🍪 Hope you’ll get a chance to try the other flavours too — we’d love to hear what you think! 😊 — The Lowrey Team

Store owner replied: Hi Connie, after reviewing the photo you provided, we can see that the tin is almost empty and there are about 10 cookies left in the tin, all of which appear to be intact. While there are some crumbs in the center, there are no visible crumbles on the left side of the tin. Given this, we had kindly requested a clear photo of the cookies upon opening the lid, before any were removed, to better assess their condition at the time of arrival. This helps us determine if there was indeed excessive damage beyond the expected natural crumbling due to the delicate nature of our cookies. Our Black Sesame Butter Cookies are crafted with 42-44% premium New Zealand butter and 10% black sesame seeds, giving them a rich, melt-in-the-mouth texture. Unlike mass-produced cookies with stabilizers, they are naturally delicate, which may lead to some crumbling during transit despite our careful packaging. We never intended to add to your frustration. Our request for additional photos was simply to ensure we had a full picture of the situation so we could assist appropriately. We regret if this came across as an inconvenience, and we truly appreciate your understanding.

Store owner replied: Hi Lei, Thank you for your feedback! We're so glad to hear that you enjoyed the taste of our Matcha Butter Cookies. 😊 We understand that receiving cookies in perfect condition is important, and we truly appreciate you bringing this to our attention. Due to the high butter content (42%), our cookies are naturally delicate, giving them that signature melt-in-your-mouth texture. While we take great care in packaging, occasional breakage can happen during shipping despite our best efforts. That said, we always want our customers to have the best experience! If you have any concerns, please feel free to reach out to us—we’d love to make it right for you. 💛 Thank you again for trying our cookies, and we hope to bring you more delicious moments in the future!

Store owner replied: Thank you so much for your wonderful 5-star review, Gloria! 🌟 We’re thrilled to hear you enjoyed the rich and creamy taste of our butter cookies, especially the Plain flavor—it’s a classic for a reason, and we’re so happy it brought you joy. 🍪 If you ever feel like trying other flavors or have any suggestions, we’d love to hear from you! Your support means the world to us, and we’re delighted to have you as part of the Lowrey family. Wishing you many more delightful cookie moments! 💛 Warm regards, The Lowrey Team

Store owner replied: Hi Tianqi, Thank you so much for your wonderful review! We're absolutely delighted to hear that you and your family are enjoying our butter cookies. It means the world to us that they’ve become a family favorite and that you appreciate their melt-in-your-mouth texture and balanced flavor. Your kind words and recommendation truly brighten our day and motivate us to keep baking with love and care. If there's ever a special occasion or new flavor you'd like to try, we'd love to hear from you! Thank you again for sharing your experience, and we look forward to bringing you more joy with every bite. -- Lowrey Foods Team

Store owner replied: Hi Shu, Thank you for your kind review and for being a returning customer! We're so glad you enjoy the melt-in-your-mouth texture of our butter cookies. Your thoughtful feedback means a lot to us. We understand your wish to have a box with all 4 flavours to share and gift—it's a wonderful idea! However, we want to ensure each cookie arrives in perfect condition. With 42% New Zealand cultured butter in every cookie, their rich, buttery nature makes them delicate and prone to crumbling during transport. Mixing different flavours in one tin can sometimes result in crumbs transferring between cookies, affecting their appearance and overall presentation. By keeping each tin to a single flavour, we aim to deliver the freshest, most beautiful cookies for you and those you care about. Thank you again for your support and for sharing your thoughts—it truly helps us improve!

Store owner replied: Hi Xiaohe, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the plain butter cookies—they truly are a classic favorite! Your kind words mean the world to us and motivate our team to keep creating cookies that bring joy to every bite. We’d love to know if there’s anything else you’d like to try or if you have a special occasion coming up. Feel free to reach out anytime—we’re here to make your cookie experience even sweeter!

Store owner replied: Hi Sherie, Thank you so much for your 5-star review! 🎉 We're thrilled to hear our Lowrey Original Butter Cookies were such a hit that they didn’t even make it to Christmas! 🎅✨ The plain flavour is a classic for a reason—simple, buttery perfection. We’re so happy you enjoyed them, and we hope they added a little extra joy to your holiday season. If you ever feel like restocking (or trying a new flavour), we’d love to hear your thoughts again. Thanks for being such a wonderful part of the Lowrey community!

Store owner replied: Hi Sharon, Thank you so much for your 5-star review of our Lowrey Handmade Plain Butter Cookies! We’re thrilled to hear you think they’re "the best cookies ever" and love the plain flavor. Your support means the world to us!

Store owner replied: Hi Baoyan, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the Lowrey plain butter cookies and found them so delicious. It means a lot to us that you would consider sharing them with your good friends. Your kind words truly inspire us to continue creating delightful treats for our customers!

Store owner replied: Hi Yicheng, Thank you so much for your wonderful review! We're thrilled to hear that you and your kids enjoyed all the flavors in our mix collection. It's always delightful to know our cookies bring joy to families. 😊 We're especially happy to hear that the chocolate flavor is a hit with your kids! If you ever have any suggestions or if there's anything else we can do to make your experience even better, please feel free to reach out. Warmest regards, The Lowrey Butter Cookies Team

Store owner replied: Hi Laurence, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our matcha cookies and found them to be the perfect buttery treat. Your kind words about their melt-in-your-mouth texture and balanced sweetness truly warm our hearts. We’re delighted to know our cookies paired well with your tea or coffee moments. Your recommendation means the world to us and inspires our team to keep baking with love and dedication. Which flavor do you think we should create next? We'd love to hear your thoughts!

Store owner replied: Hi Minhua, We're thrilled to hear that our raspberry butter cookies have won the heart of your teenager! It's always a challenge to impress discerning young palates, so knowing we've managed to do so truly means the world to us. Thank you for taking the time to leave us a 5-star review. Your feedback is greatly appreciated and motivates us to continue baking cookies that bring joy to families like yours. Cheers, Lowrey Team

Store owner replied: Hi Jiaqian, thank you immensely for sharing your family's enthusiasm for our cookies—it truly warms our hearts to know they bring such joy to your household. We deeply appreciate your feedback, especially concerning our pricing. Allow us to share a bit of insight into the ethos behind our pricing strategy. Our unwavering commitment to excellence drives us to source only the highest quality ingredients, which, coupled with meticulous craftsmanship, results in the delectable cookies you've come to love. However, in pursuit of this quality, we face rising raw material and operational costs. Additionally, adhering to New Zealand's annual minimum wage adjustments is essential for us to attract and retain exceptional bakers, ensuring the continued delivery of top-tier butter cookies to your table. We understand the inconvenience this may cause and want to assure you that such adjustments are made with the sole intent of maintaining the exceptional quality of our products without compromise. Please trust that we are earnestly working to mitigate the impact of these adjustments and are exploring ways to deliver value while sustaining our quality standards.